Climate neutral shipping!
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Your language - Nederlands
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Verenigde Staten (USD)
Our money-back guarantee — so you don’t have to worry
We want you to have an awesome experience with us, and our ambition is to make products that you will love to use.
However, in case you don’t find your product to your liking, we’re not going to play any games with you. Our first-time purchase money-back guarantee makes shopping with us worry-free.
To use our money-back guarantee, notify our customer happiness team and tell us why the product wasn't an objective fit for you, and we’ll get you a refund, no return necessary. We will only ask that you try it out for at least two weeks to give it a fair shot.
Our guarantee is valid for first-time purchases, and redeemable up to 30 days after the purchase date. Note that the guarantee isn’t valid for multiple items of the same category, in which case your products may be applicable for a return. Personalised items are not valid for money-back or returns.
Why we don’t offer free returns? Our decision to not offer free returns is based on our genuine concern for the environment.
Online commerce has grown rapidly in the past few years and offers a convenient way for many people to access a range of products. However, an estimated 40% of e-commerce shipments are made up of returns that are often destroyed upon returning to warehouses, to a cost of an estimated $31. 5 billion a year in the U.S. alone.
We and many others believe this is wasteful, and we rather focus on making high-quality products that our customers want to keep. In the case you want to make a return, we have ensured that the return shipment is climate compensated, and thus we charge for the shipment of €10.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).Any item that is returned more than 30 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Damaged goods We only replace items if they are defective or damaged. Reach out to [email protected].
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, please reach out, and we will send fulfilment details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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