Handmade wrist watches and straps | FAQ

1. How to adjust your watch strap?

Every order comes with a scannable QR code.

Using any smartphone you can scan this QR code which directs you to an instructional video.

This video will take you through the step-by-step process of changing the strap on your specific watch.

IMPORTANT NOTE: On the inside of the strap, there are arrows showing the direction that the pin should be pushed to remove the pin. Follow the designated direction to prevent complications. If you encounter any resistance or bending of the tool tip, pause, reposition, and resume for optimal results.

2. Instructional videos:

  • One piece pins - adjust your wooden watch strap:

    • Video credit: The Sustainable Watch Company

  • Two piece pins - adjust your wooden watch strap:

    • Video credit: The Sustainable Watch Company

  • Spring pins - adjust your wooden watch strap:

    • Video credit: The Sustainable Watch Company

    3. What tools do you need?

    Every watch and strap we ship includes a strap adjustment kit as standard.

    This includes a pin removal tool and 3 spare tips for this tool.

    This video will take you through the step-by-step process of changing the strap on your specific watch.

    If the tool tip begins to bend when removing the pin, please stop, reposition and start again.

    Do you need more guidence?

    Please don't hesitate to get in touch through contact us page where you will find assistance for the whole process.